رضایتمندی بیماران از مراقبت‌های پرستاری بازتابی از اجرای نظام حاکمیت خدمات بالینی

Abstract Background & Aims: Nursing Services is one of the most important areas that impact on patient satisfaction. Organizations use different methods to improve the quality of care and enhance the patient&lsquo;s satisfaction. One of them is the system of clinical governance. In this study, the researcher evaluated the impact of implementing the clinical governance system for enhancing the patient&rsquo;s satisfaction with nursing care. Material & Methods: This descriptive study was conducted at two hospitals on Fars province, Iran. Totally, 600 patients were selected by convenience sampling during 3 stages (prior to the implementation of clinical governances, 6 months and 1 year after the implementation). Data were collected using questionnaire of satisfaction with nursing care quality. Data analyzed with One- way&nbsp;ANOVA, Tucky&nbsp;HSD post-hoc test, the independent t-test and chi-square test using SPSS software v15. Results: The results show that the&nbsp;average satisfaction score of nursing&nbsp;care was not significantly different between baseline and 6 month after implementing clinical governance but the score one year after implementing clinical governance was significantly different from the baseline (p<0.05).&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Conclusion: It seems that implementing clinical governance was effective in patients' satisfaction with nursing care. Implementing these programs is depended on spending a lot of time and money, involvement of employees and valuing the program by senior managers. Therefore, in order to manage the integrity and quality improvement, it&rsquo;s better that all employees have taken an active role in these programs.